We strive to offer you the best services to ensure your business thrives in the digital realm. Below is our return and refund policy, and we encourage you to read it thoroughly to understand our practices.
1. Service Cancellation and Refund Request
- Cancellation: You may cancel our services within 7 business days of the initial purchase or renewal. To initiate a cancellation, please contact our customer service team at info@sparkfiremarketing.co.uk.
- Refund Request: Refund requests must be made within 7 business days of the service purchase. Requests can be submitted through [email/contact form].
2. Eligibility for Refund
- Refunds will be considered if the services were not delivered as promised or if there is a significant issue that we are unable to resolve within 7 days from the issue being reported.
- Refunds are not applicable if the client fails to provide the necessary cooperation or materials required for project completion.
3. Processing Refunds
- Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@sparkfiremarketing.co.uk.
5. Service Adjustments and Partial Refunds
- In cases where a partial service has been rendered, Sparkfire Marketing reserves the right to offer partial refunds or service adjustments to ensure fair practice for both parties.
6. Exceptional Circumstances
- Sparkfire Marketing reserves the right to refuse a refund in cases where the client violates the terms of service, or in other exceptional circumstances.
7. Contact Us